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Please note that currently, because of the Covid-19, carriers are working with limited resources and experiencing industry-wide shipping delays.

Moreover, please note that some carriers only update the tracking link once the order reaches the country of destination.

Please note that we allow up to 10 additional business days to be added to the estimated delivery date because of the current issues carriers are having.

COVID-19 IMPACT • Fulfillment estimate

"How long will it take to print my order?"

PRODUCT
EUROPE
USA, CANADA
AUSTRALIA
REST OF THE WORLD
Phone Case / CLICKIT / Mouse Pads
2-5 working days
2-7 working days
3-7 working days
3-7 working days
Wall Art
2-4 working days
6-14 working days
5-7 working days
2-4 working days
Pillows
4-8 working days
4-8 working days
4-8 working days
4-8 working days

Frequently Asked Questions

on Phone Cases, Wall Art and Accessories

We offer a lifetime, no quibble exchange on Phone Cases, CLICKITs, Wood & Canvas Prints and Mouse Pads products thanks to our LIFETIME GUARANTEE. More on this in our Terms & Conditions.

Pillows are not included in our Lifetime Guarantee.

We take such matters very seriously and will look into individual cases thoroughly. Contact us and tell us what’s the problem. We’ll find a solution together and re-ship your product cost-free.

We offer free returns or refunds within 30 days of receiving the order. You can return the product in exchange for a shopping voucher, a different product, or a direct refund on the original payment method.

More on this in our Terms & Conditions.

Keep in mind that the shipping costs will be at your expense.

That’s a shame! In the event of damaged or wrong products received, we will require photo proof of the affected item and your ORDER ID for us to investigate and review before a decision is made to re-send the order to you at no cost.

First of all, we are sorry. Unfortunately, missing and delayed shipments happen sometimes.

If at least 10 business days have already passed, please contact us right away. We will try to locate it with our shipping carrier, and if there’s a clear indication that your order is indeed lost, we’ll resend it to you at no cost.

You can use the integrated form on our Contact Us page, or you can directly contact us on Facebook, Instagram or via email [email protected] 

Please, contact us as soon as possible. Tell us the correct shipping information and, if we haven’t shipped your order already, we will modify it.

You need to consider two things: one, the production time and two, the delivery time.

We print and ship from Monday to Friday.
If you order something on Friday, it will be printed the next Monday or Tuesday (this depends on how many orders are in queue).

If you have ordered a Wall Art product, this will probably take a little longer to be printed and shipped (up to 5 working days).

Shipping fees vary depending on your shipping address, how many products you buy and what products you buy.
We rely on different print providers with different shipping methods and fees. You’ll get an exact estimate during the checkout process.

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if you need.

You can also change it right now, going into your Account > Addresses
https://ggeeky.com/my-account/edit-address/

If you have chosen the tracked shipping, you can track your order. Use our specific page for your Order Tracking,

We ship worldwide. If your country doesn’t show up in the available destinations during checkout, please contact us and we’ll look into it.

[email protected]

Yes, you can change your order if you contact us before we start processing and printing it. Also, you can easily cancel a PayPal payment that is in a pending or unclaimed status. These payments will have a status of “Unclaimed” and will show in the “Pending” section of your PayPal account.

If your payment has already been captured or if you haven’t checked out with PayPal, contact us right away [email protected]

We do not store any credit card data on our servers.

about

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.

Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million consumers worldwide have trusted Klarna to securely handle their
payments.

Klarna is only available for our italian customers at the moment. We plan to bring this payment method to a broader audience; follow our social media to stay up to date!

Pay later in 3 interest-free instalments is a form of credit which allows you to spread the cost of your purchase over 3 equal payments.

The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by GGeeky and instalments 2 and 3 are scheduled 30 and 60 days
later, respectively. You can always monitor your payments’ schedule in the Klarna app.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances.

When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for Pay later in 3 interest-free instalments before does not mean it will be offered for every order.

In turn, if your application for Pay later in 3 interest-free instalments is denied, it does not mean it will be denied for future orders.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, current billing address and a debit or credit card. The mobile number is required in case we need to reach you.

All communications will be sent to your email address. It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders.

Neither Klarna nor GGeeky run credit searches against you that could impact your credit rating.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing.

If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk .

Once GGeeky has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return.

With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please contact GGeeky to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app
while you wait for the goods to arrive.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available.

The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address
details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

As soon as GGeeky have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

The return will be reflected in the Klarna app immediately.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at GGeeky from the debit or credit card you entered at checkout.

If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later.

Klarna shall notify you when a payment is
due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk

Payment information is processed securely by Klarna. No card details are transferred to or held by GGeeky. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

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